FAQs

Frequently

Asked

Question

  • Delivery

    When will I get my order?

    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

    depends on your location, but can be estimated as follows:

    ● USA: 3–4 business days

    ● Europe: 6–8 business days

    ● Australia: 2–14 business days

    ● Japan: 4–8 business days

    ● International: 10–20 business days

  • Where will my order ship from?

    We work with an on-demand order fulfillment company with facilities worldwide!

    The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.


    The estimated delivery time is just an estimate, it’s not a guarantee.

  • Will I be charged customs for my order?

    An additional customs and tax fee can occur on international orders. This fee is not in our control

    and is assessed by your local customs office. Customs policies vary widely for every country so

    please check with your local customs office directly to see if they apply duties and taxes to your

    purchases.

  • My order should be here by now, but I still don't have it. What should I do?

    Before getting in touch with us, please help us out by doing the following:

    ● Check your shipping confirmation email for any mistakes in the delivery address

    ● Ask your local post office if they have your package

    ● Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your

    neighbor’s, get in touch with us at support@sotacap.com with your order number.

    If you did find a mistake in your delivery address, we can send you a replacement order, but

    shipping will be at your own cost.

  • How are your products made?

    We work with a print-on-demand drop shipper. They have locations worldwide, so depending on

    where you are, your orders are printed and shipped from the facility that can do it most efficiently!

  • How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questions about

    your tracking or shipment, drop us a line at support@sotacap.com

  • I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

    quickly, please email us at support@sotacap.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.

    We’ll get back to you with a resolution as soon as possible!

  • Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@sotacap.com with photos of wrong/damaged items and we’ll sort that out for you.

  • Can I exchange an item for a different size/color?

    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@sotacap.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Minnesota is the land of 10,000 lakes and also home to some of the best ice fishing in America. The term Ice Fishing means different things to different people. Some Minnesota anglers spend all day on a hole cut into the ice with a tip-up and an open can of beer while others prefer to fish in a heated ice castle and spend the night. Whatever your into complete your outfit with an embroidered Sota Cap or beanie!


Classic Minnesota Hats.  Minnesota Clothing designed locally in Dodge Center, MN.  MN t-shirts and hoodies with unique designs.  We design Sota clothing to represent the Northwoods!  Outdoor gear is the perfect gift for any occasion. It’s affordable, functional and perfect for all weather conditions. We love feedback and value any design ideas you have.  Send us your ideas!